You can now rent electric pedal-assist bicycles (eBikes) and kick-style scooters (eScooters) in Mississauga for a fee. The City has partnered with Lime Technology, Inc. and Bird Canada to launch its first system of shared eBikes and eScooters.

The City is offering this new service as an alternative mode of transportation, whether you’re getting to school, work or to run errands. Up to 300 eBikes and 900 eScooters will be made available throughout Mississauga at more than 600 locations including near community centres, libraries, bus stops and park entrances. This program allows users to travel throughout Mississauga using another mode of transportation that’s sustainable, convenient and accessible.  Whether you are a rider or not, reducing the number of cars and trucks on our streets benefits us all.

Riders can download Lime Technology, Inc. and Bird Canada’s mobile app from the App Store or Google Play and get set up to ride in a matter of minutes. The app will share more information about the cost, designated pick-up and drop-off locations, and how to unlock a device.

We are not recommending one partner over another, but Lime Technology is offering a $3 ride credit when you sign up with this link or use the promo code RVQH42RKER6.

Designated locations to pick up and park a device include City bike racks, street sign posts and lamp posts. In the future, dedicated parking stations will be installed as the program matures.

Riders must be 16 years old or older to use an e-bike or e-scooter. By law, all e-bike riders must wear a helmet, and all e-scooter users under 18 must wear a helmet. Regardless, all riders are encouraged to wear a helmet for their safety.

E-bikes can be used on multi-use trails, park trails, bike lanes or on any roads, unless otherwise prohibited. E-scooters can be used on multi-use trails, bike lanes and roads with a posted speed limit of 50 km/h or less. E-scooters can also be ridden on some park trails, so check Lime Technology, Inc. and Bird Canada’s mobile app to confirm which park trails are permitted before you ride. These devices cannot be used on sidewalks. Importantly, they include technology that limits there use in prohibited area.

Remember to obey all road rules, signage, traffic signals and stop signs.

The more popular eBikes and eScooters become, the more people who are using them, the more we all have to work together to keep our streets safe and convenient. Riders should remember the risks to their safety, and drivers should remember the danger cars and trucks can represent to riders and pedestrians. Just like there can be good and bad drivers, there can be good and bad riders. So, it pays to be focused on the road at all times.

As we mentioned, eBike and eScooter parking will evolve over time. The City and our partners will monitor where the most usage is occurring and add more parking areas as the program develops.

If you have any questions or concerns, help is available.  Bird Canada and Lime Technologies Inc. maintain a 24-hour customer service phone number and email address for members of the public:

Bird Canada:

• Phone: 1-866-205-2442
• Email: hello@bird.co, for refund or payment questions or concerns. 311_mississauga@birdcanada.co, for any general program questions or concerns.
• Online Form: https://help.bird.co/hc/en-us/requests/new

Lime Technology Inc:

• Phone: 1-888-546-3345
• Email: support@li.me, accidents@li.me, help-mississauga@li.me,
• Lime Help Center
• Online Form: https://help.li.me/hc/en-us/requests/new

Alternatively, you can reach out to the City by calling 311 or contacting us online.

Learn more about this exciting new program at the link below: